WHITEPAPER
Mastering the New Rate of Change
Delivering exceptional customer service begins with investing in the workforce delivering it. The ability to embrace change – whether that’s new technology, services or processes – directly enhances the ability to drive positive customer outcomes. Discover how your organization can build change muscle to deliver the best customer experience.
What’s in it for you?
- Change readiness is a business imperative: Organizations that handle change well are 98% more profitable that those that don’t.
- AI, market trends, and other disruptions mean customer expectations are changing faster than ever. 80% of customers say the experience a company provides is as important as its products and services.
- The ability to embrace change – whether that’s new technology, services or processes – directly enhances the ability to drive positive customer outcomes.
- Yet, 71% of employees say they are overwhelmed by the amount of change at work.
- Discover how you can leverage technology to provide insights into your workforce's change readiness and support a path forward to a future where colleagues, clients and customers benefit from exceptional interactions.
